Privacy & Cookie Policy
1. Cookie and Similar Technologies Usage Policy
This policy refers to the cookies and similar technologies used, where applicable, on the website operated by Andreea Veneciuc Fashion SRL.
This policy is supplemented by the avbasic.ro site policy regarding the protection of personal data in general, which you can find here, and by the Terms and Conditions of the site, which you can find here, which we encourage you to read, as they include additional useful information, including regarding the data protection officer, all purposes of data processing, your rights, as well as the exceptions and limitations thereof, etc.
The appropriate protection of personal data is an important objective for us. Our desire is to be as clear and transparent as possible regarding our approach in this matter. For any questions, please contact us at contact@avbasic.ro
2. What are Cookies?
A cookie is a small file, consisting of letters and numbers, that will be stored on the computer, mobile terminal or other equipment of a user from which the internet is accessed. The cookie is installed through the request issued by the user's terminal to an Andreea Veneciuc Fashion SRL server or to a third party server.
3. What are Cookies used for?
These files mainly make it possible to recognize the user's terminal and present content in a relevant way, adapted to the user's preferences. Cookies provide users with a pleasant browsing experience and support our efforts to offer services adapted to users, e.g. online privacy preferences, shopping cart or relevant advertising. They are also used in the preparation of anonymous aggregate statistics that help us understand how a user benefits from our web pages, allowing us to improve their structure and content, without allowing personal identification of the user.
4. What Cookies do we use?
We use two types of cookies: session and fixed. Session cookies are temporary files that remain on the user's terminal until the end of the session or the closing of the application. Fixed cookies remain on the user's terminal for a period determined by the cookie parameters or until they are manually deleted by the user.
5. How are cookies used by this site?
A visit to this site may place the following types of cookies:
– cookies strictly necessary for the functioning of the site
– analytics cookies
– advertising cookies
Strictly necessary cookies and/or similar technologies are essential for the proper functioning of the site, being set on your device when accessing the site or following actions performed on the site, where applicable. You can set your browser to block cookies, however in this case certain sections of the site will not function correctly.
The other categories of cookies have the role indicated in section 12.
6. Do Cookies contain personal data?
Cookies or similar technologies themselves do not require personal information in order to be used and, in many cases, do not personally identify internet users. However, there are situations where personal data may be collected through the use of cookies to facilitate certain functionalities for the user or to offer the user an experience adapted to their preferences. Such data is encrypted in a way that makes it impossible for unauthorized persons to access it.
7. What are similar technologies?
There are other technologies that can be used for the same purposes as cookies.
8. Blocking Cookies
Most browsers are set by default to accept cookies, but you have the option to change the settings to block some or all cookies.
If you choose to block cookies, some functionalities of the site will be disabled, and this may generate certain malfunctions or errors in the use of our site. For example, blocking cookies may prevent you from:
– logging into your account
– shopping online
9. Managing preferences regarding the placement of cookies
In general, an application used for accessing web pages allows cookies and/or similar technologies to be saved on the terminal by default. These are stored for the periods described in the table in Section 12 below. These settings can be changed so that the automatic management of cookies is blocked by the web browser or the user is informed each time cookies are sent to their terminal. Detailed information about the possibilities and ways of managing cookies can be found in the settings area of the application (web browser). Limiting the use of cookies may affect certain functionalities of the website.
10. Why are cookies important for the Internet?
Cookies and/or similar technologies represent a central point of the efficient functioning of the Internet, helping to generate a friendly browsing experience adapted to the preferences and interests of each user. Refusing or disabling cookies may make some sites or parts of sites impossible to use.
Disabling cookies does not mean that you will no longer receive online advertising, in compliance with the legislation – it only means that it will no longer be able to take into account your preferences and interests, highlighted through your browsing behavior.
Examples of important uses of cookies (which do not require a user to authenticate through an account):
– Content and services adapted to the user's preferences – categories of products and services.
– Offers adapted to the interests of users
– Remembering passwords
– Remembering child protection filters for content on the Internet (family mode options, safe search functions).
– Limiting the frequency of advertising – limiting the number of times an advertisement is displayed to a certain user on a site.
– Providing relevant advertising to the user.
– Measurement, optimization and adaptation of analytics features – such as confirming a certain level of traffic on a website, what type of content is viewed and how a user arrives at a website (e.g. through search engines, directly, from other websites, etc.). Websites conduct these analyses regarding their usage in order to improve their services for the benefit of users.
11. Security and privacy-related aspects
In general, browsers have integrated privacy settings that provide different levels of cookie acceptance, validity period and automatic deletion after the user has visited a certain site.
Other security aspects related to cookies:
– Customizing browser settings regarding cookies to reflect a comfortable level of cookie security for you.
– If you are the only person using the computer, you can set, if you wish, long expiration periods for storing browsing history and personal access data.
– If you share access to the computer, you may consider setting the browser to clear individual browsing data each time you close the browser. This is a way to access sites that place cookies and to delete any visit information at the end of the browsing session.
12. Useful additional links and information
If you want to find out more information about cookies and what they are used for, we recommend the following links:
Microsoft Cookie Guide
All About Cookies
http://www.youronlinechoices.com/ro/
Privacy Policy regarding the processing of personal data
We consider ensuring the right to the protection of personal data as a fundamental commitment of Andreea Veneciuc Fashion SRL, therefore we will dedicate all the necessary resources and efforts to process your data in full accordance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as with any other applicable legislation on the territory of Romania. Since one of the essential principles of this legal framework is transparency, we have prepared this document through which we wish to inform you about how we collect, use, transfer and protect your personal data when you interact with us in connection with our products and services, including through our website or through applications available on the mobile phone.
We reserve the right to periodically update and modify this Privacy Policy, to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such change, we will post the modified version of the Privacy Policy on our website, which is why we ask you to periodically check the content of this Privacy Policy.
Who we are
AVBASIC is the commercial name of Andreea Veneciuc Fashion SRL, unique fiscal registration code 42701498 (hereinafter "AVBASIC" or "we"). Within the meaning of data protection legislation, we are the controller when we process your personal data.
What categories of personal data we process
In general, we collect your personal data directly from you, so you have control over the type of information you provide us. By way of example, we receive information from you as follows:
• When you create an AVBASIC account, you provide us with: email address, first and last name;
• Within your personal page (My Account) on the AVBASIC platform you have the option to add additional information, such as: mobile phone number, landline phone number, date of birth, delivery addresses, alternative email address, bank card details, etc.;
• When you place an order, you provide us with information such as: the desired product, first and last name, delivery address, billing details, payment method, phone number, bank card details, etc.
We may also collect and subsequently process certain information regarding your behavior during your visit to our website in order to personalize your online experience and provide you with offers adapted to your profile. We invite you to find out more details in this regard by consulting the section on the purposes of processing below.
On our website we may store and collect information in cookies and similar technologies, in accordance with the Cookies Policy.
We do not collect or otherwise process sensitive data included by the General Data Protection Regulation in special categories of personal data. We also do not wish to collect or process data of minors who have not reached the age of 16.
What are the purposes and legal bases of processing
We will use your personal data for the following purposes:
1. For the provision of AVBASIC services for your benefit
This general purpose may include, where applicable, the following:
• Creation and management of the account within the AVBASIC platform;
• Processing of orders, including their receipt, validation, shipment and invoicing;
• Resolution of cancellations or problems of any nature related to an order, to the goods or services purchased;
• Return of products in accordance with legal provisions;
• Refund of the value of products in accordance with legal provisions;
• Provision of support services, including providing answers to your questions regarding your orders or AVBASIC goods and services.
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between AVBASIC and you. Also, certain processing activities subsumed under these purposes are required by applicable legislation, including fiscal and accounting legislation.
2. For the improvement of our services
We constantly want to offer you the best online shopping experience. For this, we may collect and use certain information in connection with your behavior as a Buyer.
We base these activities on our legitimate interest in conducting commercial activities, always taking care that your fundamental rights and freedoms are not affected.
3. For marketing
We want to keep you informed about the best offers for the products/services that interest you. In this regard, we may send you any type of message (such as: email/SMS/phone/webpush/etc.) containing general and thematic information, information regarding products similar or complementary to those you have purchased, information regarding offers or promotions, information regarding products added to the "Account/My Cart" section. In order to provide you with information of interest to you, we may use certain data regarding your buyer behavior (e.g. products viewed / added to wishlist / purchased) to create a profile for you. We always ensure that these processing activities are carried out with respect for your rights and freedoms, and that the decisions made based on them have no legal effects on you and do not affect you similarly to a significant extent.
In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time, by:
• accessing the subscription modification link displayed in the messages you receive from us;
• contacting AVBASIC using one of the contact methods present on the Contact page.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our commercial activity. In any situation where we use information about you for a legitimate interest of ours, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. Nevertheless, you can ask us at any time using the method described above to stop processing your personal data for marketing purposes, and we will comply with your request.
4. For the defense of our legitimate interests
There may be situations where we will use or transmit information to protect our rights and commercial activity. These may include:
• Measures to protect the website and users of the AVBASIC platform against cyber attacks;
• Measures to prevent and detect fraud attempts, including the transmission of certain information to the competent public authorities;
• Measures to manage various other risks.
The general legal basis for these types of processing is our legitimate interest in protecting our commercial activity, it being understood that we ensure that all measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
Also, in certain cases we base the processing on legal provisions such as the obligation to ensure the protection of goods and assets provided for by the applicable legislation in this matter.
How long we retain your personal data
As a general rule, we will store your personal data for as long as you have an account on the AVBASIC platform. You can request the deletion of certain information or the closure of your account at any time, and we will comply with these requests, subject to retaining certain information even after the account is closed, in situations where applicable legislation or our legitimate interests require it.
To whom we transfer your personal data
Where applicable, we may transfer or provide access to certain personal data of yours to the following categories of recipients:
• courier service providers;
• payment/banking service providers;
If we have a legal obligation, or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third parties who are private legal entities is carried out in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.
To which countries we transfer your personal data
At present, we store and process your personal data on the territory of Romania.
However, we may transfer certain personal data of yours to entities located in the European Union or outside the Union, including in countries to which the European Commission has not recognized an adequate level of protection of personal data.
We will always take measures to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where applicable, by other safeguards, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data transferred from within the EU to the United States of America.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, in accordance with industry standards.
Despite the measures taken to protect your personal data, we draw your attention that the transmission of information via the Internet, in general, or through other public networks, is not completely secure, there being a risk that data may be seen and used by unauthorized third parties. We cannot be held responsible for such vulnerabilities of systems that are not under our control.
What rights you have
The General Data Protection Regulation recognizes a number of rights for you in connection with your personal data. You can request access to your data, the correction of any errors in our files and/or you can object to the processing of your personal data. You can also exercise the right to lodge a complaint with the competent supervisory authority or to address the courts. Where applicable, you may also benefit from the right to request the deletion of your personal data, the right to restriction of processing of your data and the right to data portability.
More information about each of these rights can be obtained by consulting the table presented below.
In order to exercise your rights, you can contact us using the contact details set out above. Please note the following aspects if you wish to exercise these rights:
Identity.
We take seriously the confidentiality of all records containing personal data. For this reason, please send us your requests regarding such records using the email address associated with your AVBASIC account. Otherwise, we reserve the right to verify your identity by requesting additional information aimed at confirming your identity.
Fees.
We will not charge a fee for you to exercise any right regarding your personal data, unless your request for access to information is unfounded, namely repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any fees applied before processing your request.
Response time.
We aim to respond to any valid requests within a maximum of one month, unless this is particularly complex or if you have made multiple requests, in which case we will respond within a maximum of two months. We will notify you if we need more than one month. We might ask you if you can tell us exactly what you want to receive or what concerns you. This will help us act faster and shorten the response time to your request.
Rights covered
Access
You can ask us:
• to confirm whether we are processing your personal data;
• to provide you with a copy of that data;
• to provide you with other information about your personal data, such as what data we hold, what we use it for, to whom we disclose it.
Rectification
You can ask us to rectify or complete your inaccurate or incomplete personal data.
We may attempt to verify the accuracy of the data before rectifying it.
Erasure of data
You can ask us to erase your personal data, but only where:
• it is no longer necessary for the purposes for which it was collected; or
• we have a legal obligation to do so.
We are not obligated to comply with your request to erase your personal data where the processing of your personal data is necessary:
• for compliance with a legal obligation; or
• for the establishment, exercise or defense of a right in court.
There are certain other circumstances in which we are not obligated to comply with your erasure request, although these two are the most likely circumstances in which we might refuse this request.
Please note that, before exercising this right, you should download from your AVBASIC account and save all documents related to orders placed with AVBASIC, regardless of whether the invoicing was made to you or to another natural or legal person (such as: invoices). If you do not take this step before exercising your right to erasure, you will lose all these documents and AVBASIC will be unable to make them available to you, where applicable, because the process of erasing the data, namely the AVBASIC account, with all the data and documents related to it, is an irreversible process.
Complaints
You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows:
The National Supervisory Authority for Personal Data Processing
B-dul G-ral. Gheorghe Magheru nr. 28-30, Sector 1, postal code 010336, Bucharest, Romania
Phone: +40.318.059.211 or +40.318.059.212;
E-mail: anspdcp@dataprotection.ro